OUR GUARANTEES are intended to give you as much or even greater confidence when you place an order than you would have were you to do so in person. If you place a purchase order with us, we will provide the following guarantees: SATISFACTION GUARANTEE: Should you change your mind after the item has been shipped, you may return it for a full refund of the price you paid, excluding the cost of shipping. We must receive it in the same condition as it was in when we sent it to you and you must notify us and return it within 14 days. AUTHENTICITY GUARANTEE: In the highly unlikely event that an expert appraisal raises doubts as to the authenticity of an item we have sold, we will help arrange for its return and refund the purchase price including all shipping and insurance costs, there and back. Evidence of such an opinion from a recognised authority on the artist or item must be provided to us within 2 calendar years from the date of purchase and we must receive the item back in the same condition it was in when we sent it to you. DESCRIPTION / CONDITION GUARANTEE: We take great care to ensure that what we sell is exactly what we say it is. In the highly unlikely event that we have substantively misdescribed the item or overlooked a problem with its condition about which we should have known and have disclosed prior to purchase, we will then help you arrange its return and will refund the purchase price including all outward and return shipping costs. You must notify of the problem and return the item within 14 days and we must receive the item back in the same condition it was in when we sent it to you. SHIPPING GUARANTEE: We always pack extremely carefully, use only insured, reputable carriers and are experts at shipping very fragile items worldwide. We use a mix of clean recycled and new high quality packaging. In the highly unlikely event that an item does arrive damaged, please contact us within 3 days of receiving it. We will then help you arrange its return and will refund the purchase price including all outward and return shipping costs. You must notify us of the problem and return the item within 14 days.